EMPATHIC AI
HOW IT WORKS
Empathic AI analyzes facial expressions, vocal tones, speech prosody, and language to detect emotion with clinical-grade precision.
It transforms ordinary interfaces into emotionally intelligent systems that respond with empathy, understanding, and care.
Capture
Gather facial, vocal, and textual signals during live calls, recordings, or chats.
Decode
Our AI models identify and quantify emotional states in real time detecting frustration, relief, trust, or disengagement with high sensitivity.
Respond
Feed emotion data back into your product or agent to shape tone, timing, and interactions that feel authentic and empathetic.
TECHNOLOGY
Give your clients a powerful high-precision scanning experience backed by security and integrity.
Enterprise-grade precision
Backed by millions of proprietary data points and academic research, our Empathic AI delivers the depth, inclusivity, and accuracy required for high-stakes applications in healthcare, customer experience, and beyond.
Multimodal emotional intelligence
Go beyond sentiment analysis. Our models fuse facial expressions, speech prosody, vocal tone, and language to capture 48+ distinct emotions with unmatched nuance and precision.
Seamless integration
Delivered as a single, well-documented API, integration takes less than a day. Works across languages, devices, and environments with zero extra infrastructure required.
Real-time emotional context
Detect frustration, confusion, or engagement as they happen. Upvio’s Empathic AI processes inputs live, enabling proactive support and adaptive interaction across all your digital touch points.
WHY IT MATTERS
Most tools stop at sentiment. Upvio Empathic AI goes further, detecting specific emotions like confusion, relief, or trust in real time. It provides emotional depth and context that turns every interaction into insight and every signal into understanding.
UNPRECEDENTED PERFORMANCE
Empathic AI delivers accuracy across industries, use cases, and platforms
Nuanced emotion detection
Detect 48 distinct emotions per utterance for unmatched granularity.
Clinical-grade accuracy
Validated across diverse populations, devices, and lighting conditions.
Speech & tone analysis
Assess stress, confidence, and engagement in voice and prosody.
ENRICH EVERY TOUCH POINT
Effortlessly integrate and deploy Empathic AI with integrity, privacy, compliance, and security at Enterprise level.
Emotion-based prioritization
Flag critical interactions based on emotional spikes or distress.
Validated for the Real World
Tested across industries, demographics, and conditions to guarantee accuracy that holds up beyond the lab.
Enterprise-Ready Precision
Designed for high-stakes use cases delivering measurable reliability and repeatability across global deployments.
INDUSTRIES
Customer Support
Detect frustration or confusion before escalation and coach agents in real time.
Conversational AI
Make chatbots and voice agents emotionally intelligent.
Telehealth & Therapy
Recognize patient mood, stress, or engagement non-invasively.
Market Research
Measure true audience reactions beyond self-report.
Employee Wellbeing
Track stress and emotional tone during workplace interactions.
SECURITY & DATA GOVERNANCE
Enterprise-grade security across every layer of our AI platform. From encryption in motion and at rest to HIPAA and GDPR compliance, every standard is met by design. Flexible deployment options let you process data locally or in secure cloud environments without ever compromising ownership or control.
Every signal is encrypted in motion and at rest to protect user privacy.
Built-in compliance, built-in confidence
HIPAA, GDPR, and industry standards are baked in so you’re audit-ready by design.
Maintain ownership and transparency with clear governance and ethical data use.
Flexible deployment, seamless integration
Integrate effortlessly across your infrastructure, with deployment options built to match your privacy, performance, and compliance needs.
USE CASES
Empathic AI integrates seamlessly across video, voice, and text. We bring emotional understanding into any interaction. From live calls and recorded conversations to chat, surveys, and messaging - Upvio AI helps your teams and systems listen, see, and respond with genuine empathy in real-time.
Video calls
Analyze facial expressions and vocal tones in real time to gauge engagement, stress, or sentiment during live interactions.
Voice recordings
Turn recorded calls into emotional insight with precise detection of mood and sentiment changes across time.
Messaging & chat
Interpret emotional intent behind words detect confusion, satisfaction, or disengagement in text-based exchanges.
Voice
Detect subtle shifts in tone, pitch, and rhythm to reveal confidence, frustration, or empathy during live conversations.
Video recordings
Review emotional dynamics frame by frame to understand patterns in communication, training, or clinical sessions.
Questionnaires
Enrich self-reported data with emotional context by analyzing voice and facial cues during survey responses.
TURN KEY SOLUTION
Rapid Integration
Integrate the Empathic AI API in hours, not weeks. Full SDKs and developer documentation make implementation effortless, bringing emotional intelligence to your apps, chat platforms, or analytics pipelines.
Delivered fully hosted
No infrastructure to manage, no maintenance to worry about—Upvio handles hosting, updates, and performance behind the scenes.
SOC 2
GDPR
HIPAA
Infrastructure and security built in
Encryption, compliance, and governance are built in by default to keep every deployment secure.
BUSINESS VALUE
Organizations using Empathic AI see higher engagement, improved retention, and more trustworthy interactions with clients and employees.
From customer service to clinical support, emotionally intelligent AI transforms how people connect with technology.
Enhanced emotional context
Maintain empathy and nuance across long conversations.
Human-like interactions
Build trust and emotional resonance that goes beyond transactional AI
Proven impact
Real-world integrations show improved engagement, satisfaction, and retention.
