Frequently Asked Questions
What is Vitals AI, and how does it work?
Vitals AI uses dual-stream remote photoplethysmography (rPPG) and remote ballistocardiography (rBCG) with proprietary AI to turn subtle human signals into actionable wellness insights. Two independent signals cross-validate every reading. With just a device camera, it captures 20+ markers such as heart rate, HRV, and blood pressure wellness trends in under 30 seconds. Contactless, accessible monitoring anywhere, no wearables or hardware.
What is remote photoplethysmography (rPPG)
Vitals AI applies rPPG to estimate heart rate, breathing rate, and blood pressure using only a smartphone or webcam video scan. The system captures reflected light from the face to deliver non-invasive, accurate, and real-time health measurements - no wearables or medical devices required.
What are the benefits of Vitals AI for a healthcare provider?
With camera-based wellness monitoring, Vitals AI enables:
Quick capture of heart rate, HRV, breathing rate, and blood pressure wellness trends
Wellness risk indicators across cardiovascular and metabolic markers
Objective wellness screening and engagement at scale, no hardware required
Seamless integration with provider workflows and EHR systems
Support for remote wellness check-ins, preventive programs, and compliance (HIPAA, GDPR)
Powered by clinically-validated rPPG, Vitals AI helps providers scale wellness programs and improve engagement.
Is Vitals AI a Remote Patient Monitoring (RPM) tool?
Unlike traditional RPM tools, Vitals AI supports:
- Population health monitoring for organizations and researchers
- Corporate wellness programs and stress tracking
- Virtual care and telehealth workflows
- Proactive wellness and preventive healthcare
Its device-agnostic, secure design works on smartphones, tablets, and computers. With EHR integration, HIPAA/GDPR compliance, and actionable insights, Vitals AI redefines how clinicians, researchers, and wellness professionals monitor health remotely.
How reliable is Vitals AI?
Vitals AI pairs two independent signals, rPPG and rBCG, that cross-validate every reading. Benchmarked against reference devices, it tracked them closely: heart rate at r = 0.99 and HRV at r = 0.95 correlation, holding up across Fitzpatrick I-VI skin tones, variable lighting, and everyday device cameras.
How accurate is Vitals AI compared to medical devices?
Vitals AI is powered by clinically-validated rPPG, independently benchmarked against reference medical devices in clinical trials across Fitzpatrick skin types I-VI. From a 30-second scan:
Heart rate: 0.3 bpm mean absolute error vs 12-lead ECG (r = 0.99)
HRV (SDNN): 4.0 ms MAE / 6.7 ms RMSE (r = 0.95)
Breathing rate: 1.4 bpm mean absolute error
How long does it take to get the results?
Vitals AI is designed for real-world speed and usability. Key metrics like heart rate and BMI appear almost instantly, while advanced measurements load in under half a minute - making routine monitoring seamless.
Does Vitals AI work on all skin tones and lighting conditions?
Yes. The underlying rPPG engine was validated across Fitzpatrick skin types I-VI in clinical trials, and pairs two signals, rPPG and rBCG, to stay robust for higher-melanin skin and in low light. Results hold up indoors, outdoors, and under variable lighting on everyday device cameras.
How can users ensure the best scan quality with Vitals AI?
Following these best practices maximizes the precision of Vitals AI’s readings:
- Place the smartphone or webcam on a stable surface
- Align your face in the on-screen guide
- Use even lighting (avoid shadows, heavy makeup, or face coverings)
- Keep movement minimal
- Ensure only one face is visible in the frame
How did Vitals AI reach such high accuracy?
High accuracy comes from:
Dual-signal capture (rPPG and rBCG) that cross-validates every reading
3D facial mapping to isolate the pulse signal from motion and lighting
A clinically-validated engine benchmarked against 12-lead ECG and cuff references
Peer-reviewed rPPG research behind the method
Together these capture micro-changes in facial blood flow with high precision.
Does Vitals AI need external hardware?
Unlike wearables or medical devices, Vitals AI requires no additional hardware. A smartphone, laptop, or webcam is enough to capture accurate and validated health data.
Is Vitals AI technology built internally?
The platform integrates:
- Cutting-edge imaging foundations from a strategic technology partner
- Upvio’s proprietary AI algorithms, enhancements, and data processing
- A secure, enterprise-grade infrastructure for compliance and scalability
This combination ensures maximum accuracy, clinical reliability, and future-ready innovation.
Where is Vitals AI being developed?
Our international, distributed team brings expertise from healthcare, artificial intelligence, and engineering. This global collaboration ensures Vitals AI reflects world-class practices, diverse perspectives, and the latest research breakthroughs in digital health.
How does Vitals AI work in practice?
During the scan, the platform analyzes subtle facial micro-signals using rPPG and AI. Within half a minute, users receive real-time insights into heart rate, blood pressure, breathing rate, and more.
Does Vitals AI measure more than basic vital signs?
Beyond heart rate, HRV, blood pressure wellness trends, and breathing rate, Vitals AI delivers:
Stress and wellness indices
Wellness risk indicators across cardiovascular and metabolic markers
Preventive wellness insights
This makes it a comprehensive wellness platform, not just a vitals tracker.
Is Vitals AI accessible from any location or device?
This device-agnostic design ensures flexible, remote health monitoring anywhere—ideal for telehealth, corporate wellness, or at-home care. The platform supports:
- Smartphones (iOS, Android)
- Tablets
- Laptops and desktops (PC, Mac)
Is health data secure with Vitals AI?
Vitals AI uses edge computing to process sensitive health data locally. No personal identifiers or raw biometric signals leave the user’s device. This approach delivers privacy, compliance, and peace of mind.
How secure is Vitals AI?
Upvio maintains strict compliance and certifications, including:
- HIPAA & GDPR compliance
- SOC 2 and ISO 27001 (in progress)
- Regular penetration testing and OWASP-standard security assessments
- Encrypted data handling and local device processing
This ensures data privacy and protection at every stage of use.
Is Vitals AI FDA-approved?
Vitals AI is a general wellness tool for informational purposes, not a medical device, so it is not FDA-cleared. Its reliability is supported by clinical validation against reference devices (12-lead ECG and cuff BP) and by compliance with HIPAA and GDPR.
Do unused credits roll over month to month?
Any credits not used in the current month automatically carry over into the next cycle. This flexibility makes it easy to run pilots, seasonal programs, or phased rollouts without losing value.
Are there any hidden fees?
Vitals AI pricing is transparent, only a nominal monthly platform fee plus per-scan credits. There are no API surcharges, add-on costs, or long-term commitments.
Can Vitals AI be added to my website?
With no coding required, Vitals AI integrates seamlessly into your site or CMS. It extends your brand, creates new digital touchpoints, and turns online traffic into measurable engagements and outcomes.
Can Vitals AI be branded for my organization?
Vitals AI can be branded with your organization’s logo, colors, and messaging, making it feel like a natural extension of your services. This builds trust and keeps your brand front and center.
Can I brand and customize the user experience?
You can configure Vitals AI with your logo, colors, and messaging, as well as customize intake questions, workflows, and results presentation. This ensures the platform looks and feels like your own, while aligning with your organization’s style and goals.
What do we need to have in place before launching Vitals AI?
To ensure a smooth launch, we recommend preparing:
- First use cases 9 e.g. intake events, member programs, or research)
- Branding preferences (logo, colors, messaging)
- Admin and superuser roles within your team
- A simple workflow map for how Vitals AI connects with forms, portals, or telehealth flows
This preparation ensures adoption feels seamless from day one.