How to Check Telehealth Insurance Coverage

How to Check Telehealth Insurance Coverage

11 Jan 2022
4 min
Checking Telehealth Insurance Coverage

Virtual consultation has become a mainstream option for those who want quality healthcare without having to leave their homes. If you're new to remote health services, you might have a question or two about insurance coverage and copays. Those concerns are valid since it’s crucial to understand if your insurance includes telemedicine services and what costs are covered.

In this blog, we'll discuss what telehealth insurance coverage is and how to check for them. And, if you are tired of the tedious process of verifying your insurance scope for telehealth appointments, our ultimate client guide to Checking Telehealth Insurance Coverage has you covered. On top of detailed and elaborate steps, we've included practical tips and tricks to help you check your insurance coverage effortlessly. 

What is Telehealth Insurance Coverage

Telehealth Insurance coverage pays for remote and virtual doctor appointments. These sessions can be via video, phone, or other virtual services. While most insurance companies, including Medicaid, are starting to cover telehealth services, state law may still affect your coverage terms and conditions. Since telehealth coverage may vary from state to state, checking with your insurance providers for the latest information on telehealth services coverage is still your best option.

Further Reading:

Why is Verifying Your Insurance Coverage Important

In general, verifying your insurance coverage has the utmost importance. Primarily, it helps you determine whether telehealth appointments are eligible for reimbursement or if they require out-of-pocket payments. This information can empower you to make an informed decision about your healthcare options, which is essential for developing a comprehensive insurance business plan.

Secondly, checking telehealth insurance coverage ensures patients can access healthcare services without delays or disruptions. It also guarantees you meet all prerequisites, preventing potential coverage issues. Without coverage verification, you might end up seeking care from out-of-network providers, leading to higher expenses and potential claim denials. 

Lastly, verification promotes transparency and clarity between patients, healthcare providers, and insurers. It helps eliminate misunderstandings or miscommunications regarding coverage and financial responsibilities. 

Checking Telehealth Insurance Coverage

Below is a brief overview of the checking process for your telehealth insurance coverage.

Review Your Insurance Policy

You can begin checking by reviewing your health insurance policy documents, including the benefits booklet or coverage summary. Look for any specific information related to telehealth or telemedicine services. Pay attention to any limitations, restrictions, or conditions mentioned.

Contact Your Insurance Provider

Reach out to your health insurance provider's customer service department. Speak with a representative and inquire about telehealth coverage under your plan. Make sure you are ready to provide your policy number and any other relevant details. You can find detailed instructions on how to reach your insurance provider in our Checking Telehealth Insurance Coverage go-to guide.

Ask Specific Questions

When speaking with the insurance representative, ask specific questions to understand your telehealth coverage clearly. Some key points to inquire about include:

  • Coverage Types - Determine the telemedicine services covered, such as virtual consultations, online visits, or remote monitoring.
  • Network Providers - Ask for in-network telehealth providers or platforms, as going out-of-network may result in higher costs.
  • Copayments or Coinsurance - Inquire about any copayments or coinsurance you may need to pay for telehealth visits and how they compare to in-person visits.
  • Deductibles - Check if telehealth services are subject to your plan's deductible.
  • Preauthorization Requirements - Determine if you need prior authorization for telehealth services. Understand the process and any associated documentation required.
  • Coverage Limitations - Ask if there are any limitations on the number of telehealth visits allowed or if any specific medical conditions or specialties are excluded from coverage.
  • Prescription Coverage - Inquire about prescription coverage for medications prescribed during telehealth visits. You can also ask if there are any limitations or restrictions.
  • Reimbursement for Remote Monitoring - If you are interested in remote monitoring devices, ask if your plan covers the cost of such devices and associated services.

Document and Verify

Take detailed notes during your conversation with the insurance representative. You may ask for their name, reference number, or written confirmation to document the information provided. This documentation will be helpful for future reference and to resolve any potential disputes.

Further Reading:


Since insurance terms can vary, patients and practitioners need to check telehealth insurance coverage. Confirming the details directly with your insurance company ensures you have accurate and up-to-date information regarding telehealth coverage. It should also allow you to make well-informed decisions, minimize financial surprises, and receive necessary healthcare services.

Are you unsure where to start to check your insurance's telehealth coverage? Download our Checking Telehealth Insurance Coverage guide today for a seamless verification process. Don't miss out on exclusive tips that ensure optimal insurance coverage.

Need some help? Talk to an Expert
Share this post

Up the Ante with Upvio

Link copied