The Role of Telehealth Pharmacists in Enhancing Patient Care

The Role of Telehealth Pharmacists in Enhancing Patient Care

11 Jan 2022
5 min
telehealth pharmacists and their role in enhancing patient care

The healthcare industry is constantly evolving to meet the changing needs of patients, and telehealth is one of the most exciting developments in recent years. Telehealth has made healthcare more accessible and convenient, and it has also created new opportunities for healthcare professionals. One of the professions that have been transformed by telehealth is the pharmacy, and telehealth pharmacists are playing an increasingly important role in patient care. In this article, we will explore what telehealth pharmacists are, how they work, and why they are the future of pharmacy.

What is a Telehealth Pharmacist?

Telehealth pharmacists have licensed pharmacists who provide pharmaceutical care to patients through telecommunication technology. This means that patients can access the expertise of a pharmacist from the comfort of their own homes, without having to travel to a physical pharmacy. Telehealth pharmacists work remotely, using video conferencing, phone calls, emails, or messaging to communicate with patients and other healthcare professionals.

One of the key differences between telehealth pharmacists and traditional pharmacists is that telehealth pharmacists do not dispense medications directly to patients. Instead, they work with patients and their healthcare providers to ensure that medications are being used effectively and safely. Telehealth pharmacists may provide medication therapy management, drug information, medication counseling, and medication reviews to patients. They also collaborate with other healthcare professionals to develop comprehensive care plans for patients.

Key takeaway: Telehealth pharmacists are healthcare professionals who provide pharmaceutical care through virtual platforms. The COVID-19 pandemic has accelerated the adoption of telehealth, making telehealth pharmacists more important than ever.

The Role of Telehealth Pharmacist in Patient Care

Telehealth pharmacists play an important role in patient care. They provide a range of services that can help patients better manage their medications and improve their health outcomes. Some of the ways telehealth pharmacists can help patients include:

  1. Medication Therapy Management (MTM): Telehealth pharmacists conduct comprehensive medication reviews, identify medication-related problems, and make recommendations to optimize medication therapy. MTM services can improve patient adherence to medications, reduce medication errors, and improve patient outcomes.
  2. Drug Information: Telehealth pharmacists can answer patients' questions about their medications, including their benefits, side effects, and interactions with other medications. This can help patients make informed decisions about their healthcare and improve their medication adherence.
  3. Medication Counseling: Telehealth pharmacists can provide medication counseling to patients, including instructions on how to take their medications, how to store them properly, and what to do if they miss a dose. Medication counseling can improve patient understanding and adherence to their medication regimen.
  4. Medication Reviews: Telehealth pharmacists can review patients' medication regimens to identify potential drug interactions, duplicate therapies, and other medication-related problems. Medication reviews can help patients avoid adverse drug events and ensure that their medications are being used effectively.
The role of telehealth pharmacists in patient care

Telehealth pharmacists help patients manage their medications and improve their health outcomes.

While telehealth pharmacists have several advantages over traditional pharmacists, there are also some disadvantages. One of the main concerns is the lack of face-to-face interaction between patients and pharmacists. This can make it difficult for telehealth pharmacists to establish rapport and trust with their patients. 

Key takeaway: Telehealth pharmacists can provide medication therapy management, prescription renewals, and medication reconciliation through virtual visits. They can also review medication histories and provide medication education to patients. Telehealth pharmacists work collaboratively with other healthcare providers, including physicians and nurses.

Telehealth Pharmacist: The Future of Pharmacy

Telehealth pharmacists are still a relatively new concept, but they have the potential to revolutionize the pharmacy industry. As healthcare continues to move towards a more patient-centered approach, telehealth pharmacists can play a critical role in improving patient outcomes. Here are some ways in which telehealth pharmacists are likely to shape the future of pharmacy:

  1. Improved Patient Access: Telehealth pharmacists can help improve patient access to healthcare, especially in rural or underserved areas. With telehealth technology, patients can access a pharmacist from anywhere, which can improve medication adherence and reduce healthcare costs.
  2. Personalized Care: Telehealth pharmacists can provide more personalized care to patients by conducting medication reviews and identifying medication-related problems. This can improve patient outcomes and reduce healthcare costs by preventing adverse drug events.
  3. Collaboration with Other Healthcare Professionals: Telehealth pharmacists can collaborate with other healthcare professionals, including physicians and nurses, to develop comprehensive care plans for patients. This can improve patient outcomes and reduce healthcare costs by reducing hospital readmissions and preventing medication errors.
  4. Better Healthcare Outcomes: Telehealth pharmacists can improve healthcare outcomes by providing medication counseling, medication therapy management, and drug information to patients. This can improve patient adherence to medications and prevent medication-related problems, resulting in better healthcare outcomes.

Key takeaway: ​​Telehealth pharmacists can improve medication safety, particularly for patients with complex medication regimens. Telehealth pharmacists can be particularly valuable for patients with chronic conditions who require ongoing medication therapy management.

How to Become a Telehealth Pharmacist. 

Here are the steps to becoming a telehealth pharmacist:

  1. Obtain a Pharmacy Degree: The first step to becoming a telehealth pharmacist is to obtain a pharmacy degree from an accredited pharmacy school. Most pharmacy schools offer Doctor of Pharmacy (PharmD) programs that take four years to complete.
  2. Obtain a License: After completing a pharmacy degree program, you must obtain a license to practice pharmacy in the state where you plan to practice. Licensure requirements vary by state but typically include passing a licensing exam and completing a certain number of hours of supervised practice.
  3. Gain Experience: To become a telehealth pharmacist, you will need to gain experience as a pharmacist. This can be done by working in a pharmacy, hospital, or other healthcare settings. Gaining experience can help you develop the skills and knowledge needed to provide remote pharmaceutical care.
  4. Obtain Additional Training: To specialize in telehealth pharmacy, you may need to obtain additional training. This can be done through continuing education courses, certification programs, or residency programs that focus on telehealth pharmacy.
  5. Obtain a Telehealth Pharmacy Job: Once you have the necessary education, licensure, experience, and training, you can start looking for telehealth pharmacy jobs. Telehealth pharmacy jobs can be found in a variety of settings, including telehealth companies, healthcare organizations, and pharmacies that offer telehealth services.

Key takeaway: To become a telehealth pharmacist, you'll need a PharmD degree and a license to practice pharmacy in your state. You may also need additional certifications or training in telehealth technology and practice.


Telehealth pharmacists are the future of pharmacy, and they are transforming the way healthcare is delivered to patients. By providing remote pharmaceutical care, telehealth pharmacists are improving patient access to healthcare, providing more personalized care, collaborating with other healthcare professionals, and improving healthcare outcomes. As the healthcare industry continues to evolve, telehealth pharmacists will play an increasingly important role in patient care.

If you're a healthcare professional looking to incorporate telehealth into your practice, consider using Upvio as your telehealth software. Upvio offers a user-friendly platform that enables healthcare professionals to provide secure and HIPAA-compliant virtual care to patients. With Upvio, you can connect with your patients remotely and provide them with the care they need from the comfort of their own homes. Upvio offers a free trial, so you can try it out and see how it can benefit your practice. Don't wait any longer to incorporate telehealth into your practice, start your free trial today and experience the benefits of telehealth for yourself.

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