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What Is an Administrative Medical Assistant?

What Is an Administrative Medical Assistant?

11 Jan 2022
6 min

What is an administrative medical assistant? An administrative medical assistant is a key member of any healthcare team. They are responsible for managing the day-to-day operations of a medical practice, including scheduling appointments, handling patient records, and billing insurance companies.

While their duties may vary depending on the size and scope of the medical practice they work in, their ultimate goal is to make sure that everything runs smoothly so that patients can receive the care they need. If you are considering hiring a medical administrative assistant, here are a few things you should know about what is an administrative medical assistant role and what to expect when working with them.

What Is an Administrative Medical Assistant?

An administrative medical assistant is responsible for tasks such as scheduling appointments, handling patient records, billing insurance companies, and answering phones.

Administrative medical assistants can help make a doctor's office run smoothly and efficiently. When patients try to schedule an appointment with you, the first person they call is your administrative medical assistant.

Asking patients to fill out paperwork at a doctor's office is also part of the job of an administrative medical assistant.

And when the health insurance company requests additional documents regarding a claim, an administrative medical assistant is most likely involved in the process somewhere along the way.

In short, administrative medical assistants play a very important role in keeping healthcare facilities running like well-oiled machines!

Key Takeaway: An administrative medical assistant is responsible for tasks such as scheduling appointments, handling patient records, billing insurance companies, and answering phones.

The Role of a Medical Administrative Assistant

What is an administrative medical assistant's role?

The medical administrative assistant is responsible for a variety of tasks that support the day-to-day operations of healthcare facilities.

Their duties may include scheduling appointments, managing patient records, billing and coding insurance claims, and answering patient questions. In some cases, medical administrative assistants may also be responsible for managing the front desk or reception area.

Medical administrative assistants play a vital role in keeping healthcare facilities running smoothly. They are often the first point of contact for patients and families, so it is important that they be able to provide accurate information and answer any questions people might have.

Medical administrative assistants must have strong organizational skills to keep track of patients' appointments and files. They also need to know how to code insurance claims correctly in order to get reimbursement from insurers.

Although many medical administrative assistant positions do not require certification, completing a postsecondary education program can give candidates an advantage when applying for jobs.

With the aging population and the increasing demand for healthcare services, the need for medical administrative assistants is expected to grow much faster than average in the coming years.

Those who are interested in a career as a medical administrative assistant can find many opportunities for growth and advancement.

While the duties of an administrative medical assistant can vary somewhat from one office to the next, there are certain tasks that are generally considered part of the job.

Scheduling Appointments

Administrative medical assistants typically handle appointment scheduling for their facility. This may involve booking appointments over the phone, as well as entering patient information into a computer system.

Managing Patient Records

In many cases, administrative medical assistants will also be responsible for maintaining accurate and up-to-date patient files. This may include inputting new data as it comes in, making changes to existing entries, and retrieving files upon request.

Billing Insurance Companies

Another common task performed by administrative medical assistants is billing health insurance providers for services rendered by a physician.

This process can be quite complex, so it's important that those tasked with this responsibility have a strong understanding of both healthcare billing procedures and relevant laws and regulations.

Answering Phones

It's not uncommon for patients to have questions or need assistance when calling a healthcare facility during business hours.

As such, most facilities rely on their administrative medical assistants to answer calls promptly and courteously, providing whatever help or information the patient needs.

While working with an administrative medical assistant, it's important to communicate clearly and concisely in order to prevent misunderstandings.

It's also helpful to have an organized system in place so the administrator can easily find what they need when they need it.

Key Takeaway: Medical administrative assistants play an important role in keeping healthcare facilities running smoothly. They often provide the first point of contact for patients and families.

How They Can Help Your Practice

If you're looking to hire a medical administrative assistant, there are some ways they can help your practice.

1. Schedule Appointments

Medical administrative assistants keep track of any upcoming appointment dates and times so that there is no confusion or double booking.

2. Handle Insurance Paperwork

One of the most frustrating aspects of dealing with healthcare is filling out paperwork. From filing claims to understanding reimbursements, it can be difficult to keep everything straight.

Fortunately, medical administrative assistants are experts at handling this type of documentation. They work directly with the insurance company to make sure that claim forms are filled out correctly and submitted in a timely manner.

3. Billing

Another paperwork-related task that medical administrative assistants can help with is billing. They help review statements and documents to make sure that you are reimbursed correctly for services that you rendered. If there are any discrepancies, they will work with the provider to get them corrected.

4. Provide Support and Assistance to Patients

In addition to their administrative duties, medical administrative assistants also play a vital role in patient care. They may answer questions about upcoming procedures or surgeries, provide emotional support during difficult times, and offer guidance on follow-up care after treatment has been completed

Pro Tip: use Upvio to streamline your administrative tasks. Upvio - practice management software enables front desk staff to prioritize patient care and it provides detailed management of services, staff, locations, and shifts, preventing conflicts, double bookings, and excessive communication.

How to Hire the Right Medical Administrative Assistant

When looking for a medical administrative assistant, it is important to consider their training, experience, and personality.

Here are some tips to help you choose the right person for the job.

Ask about their qualifications and certification. Make sure they have received proper training from an accredited institution.

Find out how long they have been working in the medical field. Experience is important when it comes to handling patient records and scheduling appointments.

Ask around or read online reviews to get an idea of what others think of them. You want someone who is professional and efficient but also friendly and easy to work with.

(Administrative Medical Assistant)


If you need help with administrative tasks associated with running a medical practice, then working with a medical administrative assistant may be the right solution for you.

What is an administrative medical assistant? These professionals help take care of scheduling appointments, handling patient records, and billing insurance companies so that you can focus on providing quality care to your patients.

When choosing a medical administrative assistant, be sure to consider their experience level and areas of expertise to ensure they are a good fit for your needs.

If you manage a team of medical professionals, large or small, Upvio's scheduling and telemedicine software can help you streamline your operations and improve patient care. With our easy-to-use tools, you can quickly schedule appointments, track patient information, and conduct virtual visits with ease. Plus, our customer support team is always available to answer any questions you may have.

So why wait? Sign up today and see how Upvio can help your team work smarter!

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